Order Processing Times
- We aim to process and dispatch orders within 1-4 working days, however, this may be longer during holidays and busy periods.
- Personalised, handmade, and bulk orders will usually take longer to process and dispatch.
- You will receive an email from us once your order has been dispatched.
Delivery Charges and Timeframes
- Delivery charges are calculated based on the weight, size, and delivery address. Charges will be displayed at checkout once you have added the delivery address.
- Delivery times quoted are estimated and cannot be guaranteed.
- We have opted to use a tracked delivery service where possible, as we consider this to be a more secure and reliable delivery solution.
- Once dispatched by us, we rely on our delivery partners to deliver orders within the timeframes they have stated. Unfortunately, we have no control over when your order will actually be delivered.
- Our orders are usually delivered via Royal Mail, however, we may also use other delivery partners. Once processed and dispatched, the estimated delivery times are:
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- Standard – UK* (tracked or untracked) – delivery in 2-3 working days once dispatched
- Express – UK* (tracked or untracked) – delivery in 1-2 working days once dispatched
- International (tracked only) – delivery in 5-10 working days once dispatched**
- Free Delivery (standard tracked) – available on UK* mainland orders where the basket/cart total is over £70 (after any discounts or coupon codes have been applied).
*Currently, we do not deliver to the EU (including Northern Ireland).
**Subject to customs processing. Some destinations may take longer.
International Delivery
We currently deliver to the international locations shown below. We hope to add more locations soon. For enquiries about delivery to a country not listed, please contact us.
- Australia
- Canada
- Channel Islands
- Isle of Man
- New Zealand
- USA
Please note:
- Prices shown on our website do not include any local taxes that may be charged in the customer’s location. These charges are payable by the customer.
- Non-UK deliveries may be subject to other local fees (e.g. duties, handling fees), and any such fees are payable by the customer.
Order Tracking
- You can track the status of your order via our Order Tracking page, where you will need to enter your order ID and email address.
- If you have created an account, you can track the status of your order by logging into your My Account page and clicking on the My Orders tab. Your most recent order will be listed first.
- If a tracked delivery service is used, once your order is dispatched, you will receive a tracking number provided by our delivery partner to track your order.
Delivery Delays
- Please note that delivery timeframes may be impacted by UK bank holidays, international holidays, busy holiday periods such as Christmas, postal strikes, and customs processing delays.
- We will usually make our postal cut-off dates for Christmas available in early December.
Lost or Damaged Orders
- If your order does not arrive within the time frame stated, please contact us, and we will do our best to help.
- If items in your order arrive damaged, please contact us as soon as possible. You will need to provide your order details and possibly a photo to verify the damage.
- We will carefully assess all claims relating to lost or damaged items, which may include launching an investigation with our delivery partner.
- In the event of lost or damaged items, we aim to achieve a satisfactory conclusion in line with our Returns & Refunds Policy.
Digital Products
- Please note that the above information relates to our physical products only.
- Digital products will normally be accessible immediately upon payment.